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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a message about a stop code on my computer which then

Customer Question

i have a message about a stop code on my computer which then freezes my computer?
JA: What exactly is frozen or not starting up for you?
Customer: my windows 10
JA: What's the brand and model of your computer?
Customer: it is h.p computer
JA: How long has this been going on with your computer? What have you tried so far?
Customer: it started this morning when the new updates were installed for windows 10
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Isaac Franklin replied 2 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 2 months ago.

Where do you see the 'stop code'? When you log in? Go to surf the web etc?

What exactly does the message say?

When did this start?

Customer: replied 2 months ago.
it started this morning when I went to go into my internet,it said your p.c had a few problems with it and this stop code came up.
Expert:  Isaac Franklin replied 2 months ago.

Can you use settings at all on your desktop or does it stop anything you try to do when clicking the start menu?