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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Update to win 10. Then left town so it was mid July. Now

Customer Question

Update to win 10. Then left town so it was mid July. Now Dell won't work. Takes forever to just start up. Programs wont load. Basically pc is worthless. Screen goes black constantly. I was going to reset to July 1 backup but cant even get there!!!!
JA: What exactly is having screen issues?
Customer: It's black
JA: What Dell model do you have?
Customer: Inspiron something
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Computer
Customer: replied 2 months ago.
Still there?
Customer: replied 2 months ago.
Now home screen up but circles and nothing works
Customer: replied 2 months ago.
Now home screen faded with blue circle still going
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 2 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 2 months ago.
I finally have it restoring a previous version. Hope it works
Expert:  Isaac Franklin replied 2 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 2 months ago.

Are you saying that you have a windows update on 10 or you upgraded to 10?

After your system restore, do not touch it even if it looks stuck. Let it reboot and log back in


Then you will want to reply results here and back the computer up.