Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My computer is fine. I can't get into my Yahoo account. I…

Customer Question
My computer is fine...

My computer is fine. I can't get into my Yahoo account. I haven't used yahoo for quite awhile & I need to get into it.

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No, what started my problem is that I have a new phone# & I couldn't find anywhere to change it. When they asked me to put 2 digits in for my phone # all I could use was my new ones. Couldn't do anything after that.

Technician's Assistant: The Email Technician will be able to walk you through that. Anything else you want the email expert to know before I connect you?

Thank you so much.

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 3 minutes by:
8/6/2017
Tech Support Specialist: UranIT, Network Administrator replied 11 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.
May I securely connect to your PC remotely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it right on your screen

Ask Your Own Computer Question
Customer reply replied 11 months ago
I never was sent a security number. Go on and connect
I oz k
Tech Support Specialist: UranIT, Network Administrator replied 11 months ago

Please check this article to reset password ***** the Yahoo account https://help.yahoo.com/kb/SLN2051.html

Ask Your Own Computer Question
Customer reply replied 11 months ago
Go on and connect but I can't pay more
Tech Support Specialist: UranIT, Network Administrator replied 11 months ago

I gave you the link so you can do it yourself, or I can connect, but that service costs extra

Ask Your Own Computer Question
Customer reply replied 11 months ago
Am I set to go
Tech Support Specialist: UranIT, Network Administrator replied 11 months ago

Please check this article to reset password ***** the Yahoo account https://help.yahoo.com/kb/SLN2051.html

but if you are asking about remote connection - your payment has failed for it

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I cannot log into my account they say my email won't open
I cannot log into my account they say my email won't open and my face book has a different password ***** I cannot Login on Yahoo and my phone changed to *****-4538671 so they won't let me go any furt… read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
21 satisfied customers
My wish account is locked, please help. Rxxxx Dxxxx phone
My wish account is locked, please help. Rxxxx Dxxxx phone number area code(###) ###-####… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My iPad is locked and I need to activate it to unlock it. I
My iPad is locked and I need to activate it to unlock it. I usedFind My IPhone to link it to my Apple ID. I have to enter the Apple ID and password ***** I used to set up ICloud. I don't remember it, … read more
Jason Chavers
Jason Chavers
Systems Engineer
Bachelor of Science
2 satisfied customers
Help, I have a new phone number and cannot get help signing
Help, I have a new phone number and cannot get help signing into my ymail account. The password ***** have written down is not working...help! … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My email is my password has been be happy01 forever. Now it
My email is***@******.*** my password ***** been be happy01 forever. Now it says it is not the right password. … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
My email accounts have been compromised over the weekend and
my email accounts have been compromised over the weekend and I can't get back into cause I can't get into my cell phones. I'm locked out of my email accounts cause someone has changed my passwords. I … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I am trying to get into a Facebook account.? Contacted who?
I am trying to get into a Facebook account JA: Have you contacted anyone about your account? Customer: ? JA: What confuses you? Customer: contacted who? JA: Have you installed any updates recently? Cu… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I can't log into my yahoo email account. It is for a church
I can't log into my yahoo email account. It is for a church and the Priest has been removed from the Parish. He tells me the password ***** ***** all lower case with this email address***@******.*** a… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Cannot Log Into My Yahoo Mail. Forgot My Pass Word Or
Cannot Log Into My Yahoo Mail. Forgot My Pass Word Or Someone Else Has Changed It!! … read more
Jins M. N.
Jins M. N.
Systems Administrator
Diplom
2,014 satisfied customers
MY YAHOO ACCOUNT APPARENTLY WAS HACKED WHEN THEY WERE BROKEN
MY YAHOO ACCOUNT APPARENTLY WAS HACKED WHEN THEY WERE BROKEN INTO A MONTH OR TWO AGO. MY COMPUTERS GET ME RIGHT INTO MAIL BECAUSE PASSWORD ***** BUT I CAN'T REMEMBER OR RECREATE THE PASS WORD. YAHOO I… read more
Michael Norman
Michael Norman
Director of Technology
Master of Business Administration
78 satisfied customers
I can't access my yahoo emails. I now have 22 emails. 3
I can't access my yahoo emails. I now have 22 emails … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
Nothing I need help recovering my old Yahoo account if I
Nothing I need help recovering my old Yahoo account if I can … read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
I need to reset my Yahoo password using my old cell phone
I need to reset my Yahoo password ***** my old cell phone number. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have a yahoo account that i haven't been able to access
i have a yahoo account that i haven't been able to access since 2015 due to it being hacked, i cannot remember the phone number i had is there any other possible way of getting into my account … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I'm locked out of my account and I can not access it. I
I'm locked out of my account and I can not access it. I can't or have not received a reply from yahoo for 4 days with any help. I know you guys charge for your service. That's fine. But do I pay befor… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I was online when I tried to send an email with a microsoft
I was online when I tried to send an email with a microsoft word attatchment. It gave me a red triangle with an exclamation mark in the middle and said it couldn't be sent. I deleted the attatchment a… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Someone else has my email identity. My login has been hawley44
Someone else has my email identity. My login has been hawley44 for quite awhile and now someone else has it also… read more
lorir
lorir
Data Architect
Bachelor\u0027s Degree
10 satisfied customers
someone keeps getting into my wifes Yahoo account - attaching
someone keeps getting into my wife's Yahoo account - attaching her email as a second contact and then change the password XXXXX security questions. She has done this to several accounts - I need Yahoo… read more
KShew_DBA
KShew_DBA
Multiple Certifications
110 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x