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I can't remember my password, It was while a go, my grandson…

Customer Question
I can't remember my...

I can't remember my password

Technician's Assistant: When did you last reset your username and password?

It was while a go

Technician's Assistant: Have you installed any updates recently?

My grandson is using my desktop computer I have bought a laptop. He goes into my computer as a second user so he has his own programs. I thought I cancelled my password. and I haven't used it for some time. Now my second grandson is visiting and I was going to let him use my desktop only I can't remember the password

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

That's it

Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
8/6/2017
Tech Support Specialist: UranIT, Network Administrator replied 11 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,285
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

Is the password ***** email or secondary computer account?

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Tech Support Specialist: UranIT, Network Administrator replied 11 months ago

Do you still require assistance on the issue?
Will be waiting for your reply.

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Customer reply replied 11 months ago
My password ***** ***** the administrator section
Customer reply replied 11 months ago
I'm using my laptop. can't get in to the computer with the password *****
Customer reply replied 11 months ago
thank you for your help but I do not have the money to pay you. good-bye
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