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I can't get into my gmail account. This is the first time.

Customer Question
I can't get into...

I can't get into my gmail account.

Technician's Assistant: How long have you had this issue with your Gmail account?

This is the first time. My son was to send me pictures from his phone. I went on line but when I clicked on the gmail icon I get a completely different log in screen that asks for setting up an account, etc.

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

I can't think of anything.

Submitted: 1 year ago.Category: Computer
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Customer reply replied 1 year ago
Please answer here as I do not text and can't get into my gmail to receive messages.
Answered in 22 minutes by:
8/6/2017
Tech Support Specialist: UranIT, Network Administrator replied 1 year ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,401
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.
May I securely connect to your PC remotely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it while you watch.

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Customer reply replied 1 year ago
Thanks but I cleared up my problem by simply restoring my system to an earlier date. Everything is O K now. Thanks anyway.
Tech Support Specialist: Josh, Support Specialist replied 1 year ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,196
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

I apologize that you had to wait for a response.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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