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I am locked out of my computer, forgot the password.

Customer Question
I am locked out...

I am locked out of my computer, forgot the password

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Pavilion

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

No just how to recover my password

Submitted: 11 months ago.Category: Computer
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Answered in 11 minutes by:
8/6/2017
Tech Support Specialist: Dan, Computer Support Specialist replied 11 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,539
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Does the password ***** appear after Windows starts?

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Tech Support Specialist: Pete, Computer Engineer replied 11 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,366
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hello, I see the previous expert has left the conversation.

Please reply back and let me know if you still need assistance with this.

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Pete
Pete, Computer Engineer
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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