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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer is not working - not this one it was doing a big

Customer Question

my computer is not working - not this one it was doing a big update and froze in the middle
JA: What exactly is frozen or not starting up for you?
Customer: when i boot it up, i can log in but only get a blank screen with a cursor
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: windows 10
JA: How long has this been going on with your computer? What have you tried so far?
Customer: hp pavilion
JA: Anything else you want the computer expert to know before I connect you?
Customer: when i log in i get a quick message about driver support not working that disappears
Submitted: 2 months ago.
Category: Computer
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.