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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need to cancel a google account while keeping another one.

Customer Question

I need to cancel a google account while keeping another one.
JA: Have you contacted anyone about your account?
Customer: Not past the $.00 dollar page
JA: Have you installed any updates recently?
Customer: no none.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Only that I need help with google. Computer is working fine. So if tect cannot help me with google accounts, do not past me on.
Submitted: 2 months ago.
Category: Computer
Expert:  UranIT replied 2 months ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

How can I help with your Google account?

Expert:  Mr.Med replied 2 months ago.

Hello, my name is ***** ***** i will be assisting you today,

I'm sorry about the issue, do you still need help with this issue please?

Customer: replied 2 months ago.
Med. I cannot seem to find the answer that you supposed to have sent. Send again lease.
Expert:  Mr.Med replied 2 months ago.

For the account you want to keep please follow the steps below :

  • Go to the Account support page : https://accounts.google.com/signin/recovery Follow the instructions. You'll be asked some questions to confirm it's your account. Answer as best you can.
  • Reset your password. Choose a strong password ***** you haven't already used with this account.

For the account you want do the following :

Let me know the results

Thank you

Expert:  Mr.Med replied 2 months ago.

Hello,

Has eveything worked out, Doyou still need help please?

Customer: replied 2 months ago.
Mr. Med. I tried what you said to do but I could not isolate the g mail account that I wanted to delete. This maybe the problem. The e mail address I want to keep is***@******.***. The one I want to delete is***@******.***. This address was added when I got a new phone. I thought that I could have both e mail addresses but I get no e mail on***@******.***.
Expert:  Mr.Med replied 2 months ago.

What is the model and brand of your mobile phone, also can you try this :

  • Open the Settings menu on your phone mobile.
  • Under "Accounts," touch Google and then the account you want to delete (the address email).
  • Touch the Menu icon in the top right corner of the screen.
  • Touch Remove account.

Thank you

Customer: replied 2 months ago.
Its a LG G3. #9512560504
Customer: replied 2 months ago.
I aleady paid for GeekBuddy. I think I should go to them befor spending more money. And of course I can delete google all together but that is not what I want to do. Sorry, I can't see paying an addiktional $39.00 at this time. Thats for your kindness.
Expert:  Kris R replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris