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My son can not log into his new computer as we forgot the…

Customer Question
My son can not...

My son can not log into his new computer as we forgot the password ***** the setup stage. Can you help??

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Lenovo ideapad/ came with installed operation system

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

No.thanks

Submitted: 1 year ago.Category: Computer
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Answered in 1 minute by:
8/5/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 1 year ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, my name is ***** ***** I'll be assisting you today.

Could you let me know the email address shown at the Window logon screen, on the new computer?

Please reply at the box below; thank you.

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