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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can no longer access my yahoo email account. 10 minutes. I

Customer Question

I can no longer access my yahoo email account
JA: How long have you had this issue with your Yahoo account?
Customer: 10 minutes
JA: Have you installed any updates recently?
Customer: no.. I went into my account and added one and changed one password ***** I didn't change my email password. For some reason it doesn't recognize my email password *****
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't think so.
Submitted: 2 months ago.
Category: Computer
Expert:  Bryan replied 2 months ago.

Hi, my name is ***** ***** I'll be assisting you today.

Do you access your email account using a browser, e.g. Internet Explorer, or an email program, e.g. Outlook?

Please reply at the box below; thank you.

Customer: replied 2 months ago.
I access my email through yahoo.
Expert:  Bryan replied 2 months ago.

PS: Please ignore any remote assistance offer (simply "X" it out) shown on this page; it's sent by our site and not by me. We do not need to do a remote session, and I'll reply back to you below now.

Customer: replied 2 months ago.
no thanks
Expert:  Bryan replied 2 months ago.

PS: Please ignore any remote assistance offer (simply "X" it out) shown on this page; it's sent by our site and not by me. We do not need to do a remote session, and I'll reply back to you below now.

Customer: replied 2 months ago.
ok
Expert:  Bryan replied 2 months ago.

Please open up the following link now:

https://login.yahoo.com/forgot?

Follow the on-screen prompts; are you able to reset and create a new password ***** your Yahoo account this way?

Customer: replied 2 months ago.
Is this going to cost me $39
Expert:  Bryan replied 2 months ago.

Again, please disregard that $39 remote assistance prompt - it's not sent by me. Instead, open up the following link now:

https://login.yahoo.com/forgot?

Follow the on-screen prompts; are you able to reset and create a new password ***** your Yahoo account this way?

Expert:  Bryan replied 2 months ago.

Here's the password ***** link again:

https://login.yahoo.com/forgot?

Keep me posted; thank you.