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I got windows.com/stopcode, Widows 10 HP, 2days just am able…

Customer Question
I got windows.com/stopcode Technician's...

I got windows.com/stopcode

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Widows 10 HP

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

2days just am able to shut down machine manually. Nothing else is available

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

Just that I am computer illiterate

Submitted: 11 months ago.Category: Computer
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Answered in 4 minutes by:
8/5/2017
Tech Support Specialist: Tech Ben, Information Systems Manager replied 11 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Computer
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

We are sorry to hear you are facing this issue. I'm Kumar and I'll assist you today.

Can you please let us know if you took any updates recently?

Thanks,

Kumar

Ask Your Own Computer Question
Customer reply replied 11 months ago
no updates
Customer reply replied 11 months ago
i had a friend come over
he removed my memory and replaced it again all is well
thank you
Tech Support Specialist: Tech Ben, Information Systems Manager replied 11 months ago

Okay. Thanks for confirming. In case you need any other help, please do not hesitate to reach out to us.

Thanks,

Kumar

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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