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Hi, my name is ***** ***** I'll be assisting you today.
Just to clarify, are you running Windows XP, Vista, 7, 8 or 10?
Please reply at the box below; thank you.
PS: Please ignore any remote assistance offer (simply "X" it out) shown on this page; it's sent by our site and not by me. Our remote session will come at NO extra charge; providing you with further steps now.
OK, let's get started with the remote session now. Please open up the following link:
https://www.fastsupport.com/168114448Follow the on-screen prompts to open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.
We are not connected to the remote session yet; here's the remote link one more time:
Follow the on-screen prompts to open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.
Yes, please do not worry about the failed prompts about remote service on this page - it's sent by our site and not by me. Our remote session will come at no extra charge.
Could you please follow the directions provided in my last reply (see above) to download and open the remote file now?
OK, are you currently replying to me from the Lenovo computer itself?
If you scroll above and go through this entire page, you have not replied back to a single question that I have asked so far. Do you need further help with this issue or do you want me to cancel this question for you now?
It looks like you are not getting my replies on this page for some reason, hence the communication issue here. Could you let me know if you opened up the following remote link:
Let me open up your question to our other experts who will be able to assist further; you will be automatically notified by email when another expert picks this up. Thank you.
Thanks for choosing Just Answer. I'm Kumar and I'll assist you today.
Can you please let us know the Model of the Lenovo Laptop? You'll find the model number on the laptop lip and from the base.