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I need to get more volume. I have everything maxed out, but…

Customer Question
I need to get...

I need to get more volume. I have everything maxed out, but I can barely hear it.

Technician's Assistant: What kind of computer do you have?

I thought you could get that. A Lenovo Laptop, a couple of months old.

Technician's Assistant: Have you installed any updates recently?

It has been weak from day 1.

Submitted: 11 months ago.Category: Computer
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Answered in 1 minute by:
8/5/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, my name is ***** ***** I'll be assisting you today.

Just to clarify, are you running Windows XP, Vista, 7, 8 or 10?

Please reply at the box below; thank you.

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Customer reply replied 11 months ago
Win 10
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago

PS: Please ignore any remote assistance offer (simply "X" it out) shown on this page; it's sent by our site and not by me. Our remote session will come at NO extra charge; providing you with further steps now.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago

OK, let's get started with the remote session now. Please open up the following link:

https://www.fastsupport.com/168114448
Follow the on-screen prompts to open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago

We are not connected to the remote session yet; here's the remote link one more time:

https://www.fastsupport.com/168114448

Follow the on-screen prompts to open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.

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Customer reply replied 11 months ago
you have my correct payment info. If you cannot help me, please refund everything.
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago

Yes, please do not worry about the failed prompts about remote service on this page - it's sent by our site and not by me. Our remote session will come at no extra charge.

Could you please follow the directions provided in my last reply (see above) to download and open the remote file now?

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Customer reply replied 11 months ago
It did not work. I clicked on everythng, and nothing.
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago

OK, are you currently replying to me from the Lenovo computer itself?

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Customer reply replied 11 months ago
Seriously... just tell me how to increase volume.
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago

If you scroll above and go through this entire page, you have not replied back to a single question that I have asked so far. Do you need further help with this issue or do you want me to cancel this question for you now?

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Customer reply replied 11 months ago
I have responded to EVERY QUESTION.
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago

It looks like you are not getting my replies on this page for some reason, hence the communication issue here. Could you let me know if you opened up the following remote link:

https://www.fastsupport.com/168114448

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Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago

Let me open up your question to our other experts who will be able to assist further; you will be automatically notified by email when another expert picks this up. Thank you.

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Tech Support Specialist: Tech Ben, Information Systems Manager replied 11 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Computer
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Hello,

Thanks for choosing Just Answer. I'm Kumar and I'll assist you today.

Can you please let us know the Model of the Lenovo Laptop? You'll find the model number on the laptop lip and from the base.

Thanks,

Kumar

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