How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

How do I get rid of ransom ware? HP Pavillon, Actually the

Customer Question

How do I get rid of ransom ware?
JA: What kind of computer do you have?
Customer: HP Pavillon
JA: Have you installed any updates recently?
Customer: Actually the ransom ware was found in april and I just shut the computer down and didn't deal with it until now. Now, I've updated just about anything I can find - but need steps to make sure it's gone.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Can't think of anything.
Submitted: 2 months ago.
Category: Computer
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

Can I connect to your computer to view and fix the issues?