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Trying to install Google Chrome on Windows 10 but keep

Customer Question
Trying to install Google...

Trying to install Google Chrome on Windows 10 but keep getting error message

Technician's Assistant: Just to clarify, what's the make and model of your computer? What version of Windows are you running?

HP laptop, i7-6600u 16 GB 64-bit os windows 10 pro v 1703 build 15063,483

Technician's Assistant: Have you installed any updates recently?

Had Chrome installed, worked fine..someway I deleted it or it went away, can't find it in apps

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

Whatever needed

Submitted: 6 months ago.Category: Computer
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Answered in 1 minute by:
8/5/2017
Tech Support Specialist: Josh, Support Specialist replied 6 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,519
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Tech Support Specialist: Josh, Support Specialist replied 6 months ago

What is the error message that you see?

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Customer reply replied 6 months ago
just a moment...recreating
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

Sure; take your time.

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Customer reply replied 6 months ago
Installation failed due to unspecified error. if Google Chrome is currently running, please close it and try again.it seems to think another version is installed but if so I can't find it.
Customer reply replied 6 months ago
would it be easier for you to link to my system?
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

Yes, it would.

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Customer reply replied 6 months ago
how do we do that?
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

You should see an offer for remote assistance through the premium service

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Customer reply replied 6 months ago
don't see it. just multiple copies of view response and reply
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

It should be listed on the page somewhere

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Customer reply replied 6 months ago
Order ID:
17794260-280
and View reponse & reply is all I've got
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

Please go to the actual website; it looks like you are reading the email.

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Customer reply replied 6 months ago
web address?
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

Are you on the actual website of Justanswer right now?

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Customer reply replied 6 months ago
not yet what is address?
Customer reply replied 6 months ago
on website..now what?
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

If you are replying to me here then you are on the website -- Please ignore the emails or text messages.

You will see the premium services offer for remote assistance on the page now.

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Customer reply replied 6 months ago
i went to the website...now have two copies of our conversation running. how do I get you in my system?
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

Please call our customer service at 1-***-***-**** and ask them to help you send the remote assistance request.

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Customer reply replied 6 months ago
talking to customer service....they are trying to figure out what to do. hold tight
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

Sure; no problem.

I can't send the request so they will need to send it for you.

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Customer reply replied 6 months ago
they say you are the only one that can send the offer for premium service....what do you suggest
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

They can help you submit the request -- I cannot send the request until after a certain time frame.

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Customer reply replied 6 months ago
i read your note to customer service, he is coordinating with their web site moderator....waiting
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

Okay, thank you.

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Customer reply replied 6 months ago
humor in the morning...there is a certain irony in this process
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

Ha.

There is a time delay before I can send the request on my end.

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Customer reply replied 6 months ago
how much time delay is required?
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

I am not sure how long it is because usually the customer has the option to send the request so it does not reach that point.

Double check this page top to bottom for the option to send the request.

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Customer reply replied 6 months ago
Josh...they can't do anything at their end except assign to another support specialist and restart the process. We are cancelling the transaction. We've both wasted too much time this morning. Sorry for the inconvenience to you.
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

I am sorry to hear that -- Unfortunately, I cannot send the request until a certain time has passed. Restarting the process will not fix the issue.

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Customer reply replied 6 months ago
want to call my cell?
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

I cannot do that unfortunately -- I can reply back here when the option is available.

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Customer reply replied 6 months ago
have a great day Josh and thanks for the attempt to help.
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

Thank you.

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Tech Support Specialist: Josh, Support Specialist replied 6 months ago

I am going to try something to see if I can "trick" it into allowing me to send.

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Customer reply replied 6 months ago
OK
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

Unfortunately, it didn't work but maybe it will speed up the process to allow me.

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Customer reply replied 6 months ago
is there something I should do
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

If you don't see the offer on your screen then unfortunately, no.

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Customer reply replied 6 months ago
no offer..Game, Set, Match. ***@******.***
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

Okay, thank you.

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Josh
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,519
21,519 Satisfied Customers
Experience: 5 years as Network Admin, 10+ years of IT support

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