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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 20244
Experience:  5 years as Network Admin, 10+ years of IT support
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I need to install Netflix on my PC. Windows 10 operating

Customer Question

I need to install Netflix on my PC. Windows 10 operating system. Totally lost
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: HP Spectre. Windows 10
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Computer'sGuru replied 2 months ago.

Hi, welcome

Expert:  Computer'sGuru replied 2 months ago.

Could you elaborate a little more?

Customer: replied 2 months ago.
I want to install Netflix on my laptop. I can bring down the app, but it doesn't open
Expert:  Computer'sGuru replied 2 months ago.

What exactly happens when you try to open?

Customer: replied 2 months ago.
The entire app just disappears. The app fills my screen. When you click on it the entire thing just vanishes
Customer: replied 2 months ago.
Is it better to give you remote access? Is this an additional charge or included in my initial charge?
Expert:  Computer'sGuru replied 2 months ago.

Yes, there is additional charge. You can request it to let me take a look. let me know if you are ready

Customer: replied 2 months ago.
can you just guide me then please, without remote access
Customer: replied 2 months ago.
I assume you already have printed step by step instructions for windows 10 installs
Expert:  Computer'sGuru replied 2 months ago.

Let me opt out for others to help you on this. Please wait, you will get email one someone replies

Thank you for your patience.

Expert:  Josh replied 2 months ago.

I apologize that you had to wait a while.

Do you still need help with your issue?

Customer: replied 2 months ago.
I do need the help but cannot get to it till later. I will get back. Thanks for responding
Expert:  Josh replied 2 months ago.

Sure; take your time.

Customer: replied 2 months ago.
Josh, I am back at my PC. Are you able to help me now?
Customer: replied 2 months ago.
I do not want remote help. I hit the wrong button
Customer: replied 2 months ago.
If you are available, I would still like help
Expert:  Josh replied 2 months ago.

You can watch Netflix through your web browser instead of downloading an app.

If you go to https://www.netflix.com and view all of the movies through your browser.

Customer: replied 2 months ago.
Wikipedia comes up. I do not know how to access movies
Expert:  Josh replied 2 months ago.

Type in https://www.netflix.com when you open your web browser

Expert:  Josh replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.