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I need to install Netflix on my PC. Windows 10 operating…

Customer Question
I need to install...

I need to install Netflix on my PC. Windows 10 operating system. Totally lost

Technician's Assistant: Just to clarify, what's the make and model of your computer? What version of Windows are you running?

HP Spectre. Windows 10

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 6 months ago.Category: Computer
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Answered in 4 minutes by:
8/5/2017
Tech Support Specialist: Computer'sGuru, Computer Software Engineer replied 6 months ago
Computer'sGuru
Computer'sGuru, Computer Software Engineer
Category: Computer
Satisfied Customers: 13,329
Experience: Computer Engineer with lots of knowledge and skills
Verified

Hi, welcome

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Tech Support Specialist: Computer'sGuru, Computer Software Engineer replied 6 months ago

Could you elaborate a little more?

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Customer reply replied 6 months ago
I want to install Netflix on my laptop. I can bring down the app, but it doesn't open
Tech Support Specialist: Computer'sGuru, Computer Software Engineer replied 6 months ago

What exactly happens when you try to open?

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Customer reply replied 6 months ago
The entire app just disappears. The app fills my screen. When you click on it the entire thing just vanishes
Customer reply replied 6 months ago
Is it better to give you remote access? Is this an additional charge or included in my initial charge?
Tech Support Specialist: Computer'sGuru, Computer Software Engineer replied 6 months ago

Yes, there is additional charge. You can request it to let me take a look. let me know if you are ready

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Customer reply replied 6 months ago
can you just guide me then please, without remote access
Customer reply replied 6 months ago
I assume you already have printed step by step instructions for windows 10 installs
Tech Support Specialist: Computer'sGuru, Computer Software Engineer replied 6 months ago

Let me opt out for others to help you on this. Please wait, you will get email one someone replies

Thank you for your patience.

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Tech Support Specialist: Josh, Support Specialist replied 6 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,511
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

I apologize that you had to wait a while.

Do you still need help with your issue?

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Customer reply replied 6 months ago
I do need the help but cannot get to it till later. I will get back. Thanks for responding
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

Sure; take your time.

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Customer reply replied 6 months ago
Josh, I am back at my PC. Are you able to help me now?
Customer reply replied 6 months ago
I do not want remote help. I hit the wrong button
Customer reply replied 6 months ago
If you are available, I would still like help
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

You can watch Netflix through your web browser instead of downloading an app.

If you go to https://www.netflix.com and view all of the movies through your browser.

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Customer reply replied 6 months ago
Wikipedia comes up. I do not know how to access movies
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

Type in https://www.netflix.com when you open your web browser

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Tech Support Specialist: Josh, Support Specialist replied 6 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Josh
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,511
21,511 Satisfied Customers
Experience: 5 years as Network Admin, 10+ years of IT support

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