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I need to install Netflix on my PC. Windows 10 operating…

Customer Question
I need to install...

I need to install Netflix on my PC. Windows 10 operating system. Totally lost

Technician's Assistant: Just to clarify, what's the make and model of your computer? What version of Windows are you running?

HP Spectre. Windows 10

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 11 months ago.Category: Computer
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Answered in 4 minutes by:
8/5/2017
Tech Support Specialist: Computer'sGuru, Computer Software Engineer replied 11 months ago
Computer'sGuru
Computer'sGuru, Computer Software Engineer
Category: Computer
Satisfied Customers: 13,500
Experience: Computer Engineer with lots of knowledge and skills
Verified

Hi, welcome

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Tech Support Specialist: Computer'sGuru, Computer Software Engineer replied 11 months ago

Could you elaborate a little more?

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Customer reply replied 11 months ago
I want to install Netflix on my laptop. I can bring down the app, but it doesn't open
Tech Support Specialist: Computer'sGuru, Computer Software Engineer replied 11 months ago

What exactly happens when you try to open?

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Customer reply replied 11 months ago
The entire app just disappears. The app fills my screen. When you click on it the entire thing just vanishes
Customer reply replied 11 months ago
Is it better to give you remote access? Is this an additional charge or included in my initial charge?
Tech Support Specialist: Computer'sGuru, Computer Software Engineer replied 11 months ago

Yes, there is additional charge. You can request it to let me take a look. let me know if you are ready

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Customer reply replied 11 months ago
can you just guide me then please, without remote access
Customer reply replied 11 months ago
I assume you already have printed step by step instructions for windows 10 installs
Tech Support Specialist: Computer'sGuru, Computer Software Engineer replied 11 months ago

Let me opt out for others to help you on this. Please wait, you will get email one someone replies

Thank you for your patience.

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Tech Support Specialist: Josh, Support Specialist replied 11 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,962
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

I apologize that you had to wait a while.

Do you still need help with your issue?

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Customer reply replied 11 months ago
I do need the help but cannot get to it till later. I will get back. Thanks for responding
Tech Support Specialist: Josh, Support Specialist replied 11 months ago

Sure; take your time.

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Customer reply replied 11 months ago
Josh, I am back at my PC. Are you able to help me now?
Customer reply replied 11 months ago
I do not want remote help. I hit the wrong button
Customer reply replied 11 months ago
If you are available, I would still like help
Tech Support Specialist: Josh, Support Specialist replied 11 months ago

You can watch Netflix through your web browser instead of downloading an app.

If you go to https://www.netflix.com and view all of the movies through your browser.

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Customer reply replied 11 months ago
Wikipedia comes up. I do not know how to access movies
Tech Support Specialist: Josh, Support Specialist replied 11 months ago

Type in https://www.netflix.com when you open your web browser

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Tech Support Specialist: Josh, Support Specialist replied 11 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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