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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer has been obviously compromised. A screen is up

Customer Question

My computer has been obviously compromised. A screen is up telling me to call Microsoft at(###) ###-#### That number doesn't exist. I also have been hounded by phone from "1-800- Service. I don't answer these calls because I've been told they are scammers. Can you tell me how to get this off my screen or what I need to do to get rid of it?
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: please stay with me, I'm looking for it
JA: Have you installed any updates recently?
Customer: My computer is a Dell/20, Model 13048-22, Purchased 09/05/201.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not yet
Submitted: 2 months ago.
Category: Computer
Expert:  Mr.Med replied 2 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 2 months ago.

I'm sorry about the issue, this a scam, please do not call them and try to restart your computer, this should fix the issue.

let me know the results

Thank you

Expert:  Mr.Med replied 2 months ago.

Has everything worked out, do you still need help please?