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My computer has been obviously compromised. A screen is up…

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My computer has been...

My computer has been obviously compromised. A screen is up telling me to call Microsoft at(###) ###-#### That number doesn't exist. I also have been hounded by phone from "1-800- Service. I don't answer these calls because I've been told they are scammers. Can you tell me how to get this off my screen or what I need to do to get rid of it?

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Please stay with me, I'm looking for it

Technician's Assistant: Have you installed any updates recently?

My computer is a Dell/20, Model 13048-22, Purchased 09/05/201.

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

Not yet

Submitted: 11 months ago.Category: Computer
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Answered in 2 minutes by:
8/5/2017
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 11 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,217
Experience: Networks & Security Engineer
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Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 11 months ago

I'm sorry about the issue, this a scam, please do not call them and try to restart your computer, this should fix the issue.

let me know the results

Thank you

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 11 months ago

Has everything worked out, do you still need help please?

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