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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Called me today and told me that the user ID for one account

Customer Question

Cox called me today and told me that the user ID for one account was NPL3339 and the password ***** besps501.
JA: Have you contacted anyone about your account?
Customer: the second account was NPL3049 password *****
JA: Have you installed any updates recently?
Customer: I have been trying to get my account straight for days with lots of technicians. LaChandra phoned me t oday that she had it all straighten out and gave me the info above. But it doeesn't work
JA: Anything else you want the computer expert to know before I connect you?
Customer: When I got into my email accounts, they responded to the new passwords.But I can't get into my Cox Account.with them
Submitted: 2 months ago.
Category: Computer
Expert:  Martin replied 2 months ago.

Hello and welcome.

Sorry to hear you're having trouble with your Cox email account.

May I connect with you remotely to troubleshoot the issue directly?

Regards,
Martin

Expert:  Josh replied 2 months ago.

I apologize that you had to wait a while.

Do you still need help with your issue?