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I keep getting a Stop Code: 0xC00CE556. Please help. I tried…

Customer Question
I keep getting a...

I keep getting a Stop Code: 0xC00CE556. Please help. I tried to fix it on my but I cannot.

Technician's Assistant: What device or product does this involve?

HP vs 19 with windows 19

Technician's Assistant: What HP model do you have?

Model P6547C

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

A few weeks. I have taken off the software that I was told could be a problem. I went on line and got as far as driversupport which I downloaded but it would not open. Then I contacted you.

Technician's Assistant: Anything else you want the software expert to know before I connect you?

I also am getting Error Parsing 0xC00CE556 as of today. When I delete this message several times it will stop until I try to do something different. Than it starts up again.

Submitted: 11 months ago.Category: Computer
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Answered in 4 minutes by:
8/4/2017
Tech Support Specialist: Tech Ben, Information Systems Manager replied 11 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Computer
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer. Can you please let me know the full parsing error that you are facing? Since when are you receiving the error messages? Please type in the box below.

Thanks,

Kumar

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Customer reply replied 11 months ago
0xC00CE556. A few month ago I was getting these messages then they stopped. I just started getting them again today
Customer reply replied 11 months ago
Is this a one time charge? Is it in addition to the previous charges I accepted?
Tech Support Specialist: Tech Ben, Information Systems Manager replied 11 months ago

No no. Please hang on. Please let me see what the issue is. We might not need a remote here.

Thanks,

Kumar

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Tech Support Specialist: Tech Ben, Information Systems Manager replied 11 months ago

Hello,

Can you please tell me the exact error message. I believe its not only 0xC00CE556, you should be receiving more details in the error?

Thanks,

Kumar

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Customer reply replied 11 months ago
I am trying to get the Error Parsing message to come up again. Not having any luck.
Tech Support Specialist: Tech Ben, Information Systems Manager replied 11 months ago

No issues. I am online. Please let me know once you see it.

Thanks,

Kumar

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Customer reply replied 11 months ago
C:\\Windows\Microsoft.NET\Famework64\v2.0.50727\config\machine.config
Parser returned error: 0xC00CE556Hope I got all this right
Tech Support Specialist: Tech Ben, Information Systems Manager replied 11 months ago

Great!! This is a Microsoft .Net Framework issue. I would like you to go to the below mentioned path and take a copy of the config folder somewhere, in a different drive or in documents.

C:\\Windows\Microsoft.NET\Famework64\v2.0.50727

Thanks,

Kumar

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Customer reply replied 11 months ago
I put a copy of the config folder in Documents - folder AAA
Tech Support Specialist: Tech Ben, Information Systems Manager replied 11 months ago

Now Enter the Config Folder. You'll find a number of files but we are focused on two files.

machine.config and machine.config.default.

If you see two files, please delete machine.config and rename machine.config.default to machine.config. Windows might popup with a warning. Just confirm the prompt and continue.

Well that's done.

Thanks,

Kumar

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Customer reply replied 11 months ago
Those files are not in the Config Folder. Should I go up to higher level directory. If so which directory do I look under?
Tech Support Specialist: Tech Ben, Information Systems Manager replied 11 months ago

Hello,

The error said C:\\Windows\Microsoft.NET\Famework64\v2.0.50727\config\machine.config. Are you looking into the correct folder? Please confirm.

Thanks,

Kumar

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Tech Support Specialist: Tech Ben, Information Systems Manager replied 11 months ago

Thanks for confirming. Can you please share a screenshot of the folder or can you please initiate a remote so that I can connect and check.

Thanks,

Kumar

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Customer reply replied 11 months ago
Oops I didn't have it right. I will try again.
Customer reply replied 11 months ago
Now I get a list of places to go to solve this problem.
Tech Support Specialist: Tech Ben, Information Systems Manager replied 11 months ago

Okay then. So were you able to rename the files. Once done, please note to restart your system.

Thanks for choosing Just Answer. If you need anything, please let us know. Please spare sometime to rate my service.

Thanks,

Kumar

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Customer reply replied 11 months ago
No. I wasn't able to rename the files. I don't know which internet contact I should choose.
Tech Support Specialist: Tech Ben, Information Systems Manager replied 11 months ago

Hello,

We only need to the change the below mentioned two files. That's it.

machine.config and machine.config.default.

If you see two files, please delete machine.config and rename machine.config.default to machine.config. Windows might popup with a warning. Just confirm the prompt and continue.

Thanks,

Kumar

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Customer reply replied 11 months ago
You don't understand. I can't see either file. What I see is a list of places to go on the internet to solve the problem I am asking you to solve. By the way. This is not the primary problem. The primary problem is my computer keeps getting a stop code and shutting down.
Tech Support Specialist: Tech Ben, Information Systems Manager replied 11 months ago

Hi,

Did you install anything on your system recently? Took any updates?

Thanks,

Kumar

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Tech Support Specialist: Tech Ben, Information Systems Manager replied 11 months ago

I apologize. I went through your initial comments and read you installed DriverSupport. Driver Support is not a Legit and you need to uninstall the same first. Please download malwarebytes from the link below to completely remove the software. There's an option to download the free version.

https://www.malwarebytes.com/mwb-download/

Thanks,

Kumar

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Tech Support Specialist: Tech Ben, Information Systems Manager replied 11 months ago

Also, I would request you to allow me do a remote session. You dont have to pay anything extra.

Please let me know when I can start a session.

Thanks,

Kumar

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Tech Support Specialist: Tech Ben, Information Systems Manager replied 11 months ago

Please let us know if you were able to solve the issue.

Thanks,

Kumar

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