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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I had Microsoft word with no problems. Now all of a sudden I

Customer Question

I had Microsoft word with no problems. Now all of a sudden I cannot get on to it. I get Excel and outlook. How do I get Microsoft word back?
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: MacBook Pro- sorry I do not remember my operating system. Where can I find that informatio
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Computer
Expert:  Bryan replied 2 months ago.

Hi, my name is ***** ***** I'll be assisting you today.

Just to clarify, do you get any error/message when trying to open up Word now?

Please reply at the box below; thank you.

Expert:  Josh replied 28 days ago.

Click here:

Select I AGREE on the page

Run the downloaded file

Customer: replied 28 days ago.
It will not download
Expert:  Josh replied 28 days ago.

Are you on a Mac?

Expert:  Josh replied 28 days ago.

Click here:

Click on Download Teamviewer

Run the downloaded file to run the program

Open Teamviewer

Provide me with the ID and PASSWORD ***** appears on your screen

Customer: replied 28 days ago.
I was connected to you because I had a $42 charge that never corrected the issue. This connection with you I am not paying for and I don't want to spend any more money on this problem
Expert:  Josh replied 28 days ago.
I understand. Please follow my steps above your last reply