How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I had Microsoft word with no problems. Now all of a sudden I

Customer Question

I had Microsoft word with no problems. Now all of a sudden I cannot get on to it. I get Excel and outlook. How do I get Microsoft word back?
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: MacBook Pro- sorry I do not remember my operating system. Where can I find that informatio
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Computer
Expert:  Bryan replied 2 months ago.

Hi, my name is ***** ***** I'll be assisting you today.

Just to clarify, do you get any error/message when trying to open up Word now?

Please reply at the box below; thank you.

Expert:  Josh replied 28 days ago.

Click here: http://www.justanswer.com/remotedesktop/join.aspx?Session=c2f0cc2b-8399-4560-ac9d-35eaef71620f

Select I AGREE on the page

Run the downloaded file

Customer: replied 28 days ago.
It will not download
Expert:  Josh replied 28 days ago.

Are you on a Mac?

Expert:  Josh replied 28 days ago.

Click here: https://www.teamviewer.com/en/download/mac/

Click on Download Teamviewer

Run the downloaded file to run the program

Open Teamviewer

Provide me with the ID and PASSWORD ***** appears on your screen

Customer: replied 28 days ago.
I was connected to you because I had a $42 charge that never corrected the issue. This connection with you I am not paying for and I don't want to spend any more money on this problem
Expert:  Josh replied 28 days ago.
I understand. Please follow my steps above your last reply