Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I am trying to install office 365 and am having trouble with…

Customer Question
I am trying to...

I am trying to install office 365 and am having trouble with my password

Technician's Assistant: How much experience do you have with this particular machine?

One year

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
8/4/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, my name is ***** ***** I'll be assisting you today.

Just to clarify, did you purchase a paid subscription to Office 365 online?

Please reply at the box below; thank you.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I believe my account for office 365 has been stolen. When i
i believe my account for office 365 has been stolen. When i try to log in i am told my account is used. Please help> … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I am trying to install Office 365 on my new laptop and also
Good morning, I am trying to install Office 365 on my new laptop and also do not have a password … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I have office 365 and need my product key. I am unable to
i have office 365 and need my product key. I am unable to locate key … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I bought a new Office 365 key. I have 2 office user name.
I bought a new Office 365 key. I have 2 office user name. When i applied to key to the old user name I do not know the password. when I try to reactivate using the new user name they say the key is al… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I reloaded Office 365 and now it cant find my id key. Im
I reloaded Office 365 and now it cant find my id key. Im running W 10. Can you help. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
My Windows 10 crashed yesterday and I had to do a complete
My Windows 10 crashed yesterday and I had to do a complete reset of my computer. I cannot remember my microsoft password ***** reestablish my 365 office … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I can't sign on to Office 365. it always says reactivate, it
i can't sign on to Office 365. JA: What exactly are you having trouble accessing? Customer: it always says reactivate JA: What's the brand and model of your computer? And the Operating System (OS)? Cu… read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
Microsoft officeis not on my computer although i pay for it
microsoft officeis not on my computer although i pay for it each month … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I am trying to download 365 on my computer and I am having
I am trying to download 365 on my computer and I am having trouble signing on … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
At the moment, my PC is not connected to the Internet. My
At the moment, my PC is not connected to the Internet. My computer apparently was hit by malware and had to be completely cleaned out. According to he Geek Squad, I can't get connected because I do no… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I'm looking to install 365 but I want to keep my email
Hi, I'm looking to install 365 but I want to keep my email address (*****@******.***). I yhink it is a redirected gmail account hosted through another server. is this possible please? … read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I'm having trouble logging into my Microsoft OneDrive and
Hi, I'm having trouble logging into my Microsoft OneDrive and 365 account … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
997 satisfied customers
I purchased a new computer. how do I transfer my present
I purchased a new computer. how do I transfer my present subscription to office 365 to my new computer … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I do not have my product key number. I do have an account
I do not have my product key number. I do have an account but do not have an email or passwords that allows me to access my account. Per on screen messages I can get to my product key if I can access … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
It crashed and I had to reset to new. Now trying to load MS
It crashed and I had to reset to new. Now trying to load MS office but cant find key … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I want to get office 365 on my computer but having problems
I want to get office 365 on my computer but having problems with passwords I would like to have just 1 password ***** all I have windows 10 on this computer and windows 7 pro on old computer … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I have Microsoft 365 on my surface. i reloaded it and it
I have Microsoft 365 on my surface. i reloaded it and it keeps asking for authentication e-mail and password. I have tried every e-mail and password ***** cannot get the authentication to take. What a… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have a Surface Pro 3 running IE 8. I got a free year of
I have a Surface Pro 3 running IE 8. I got a free year of Office 365. How do I integrate my Outlook from my laptop to Office 365 on the Surface Pro 3. I especially want to make sure the contacts trans… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x