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I am trying to set up a wifi motem with my new IPAD

Customer Question
I am trying to...

I am trying to set up a wifi motem with my new IPAD everything was going well till it ask for (purchaser Key ) Password ***** is this and where can I find it Tried numbers on modem not what it wanted ?

Technician's Assistant: Have you tried unplugging your router for about ten seconds? And what about other devices? Do they have connectivity?

No I have not tried that

Technician's Assistant: Have you installed any updates recently?

This is a first time wireless modem

Submitted: 1 year ago.Category: Computer
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Answered in 1 minute by:
8/4/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 1 year ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hi, my name is ***** ***** I'll be assisting you today.

Just to clarify, did it prompt you for a WIFI password? Do you have a computer that's connected to the modem/router now?

Please reply at the box below; thank you.

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