Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have a new computer which has Microsoft Edge, but when I…

Customer Question
I have a new...

I have a new computer which has Microsoft Edge, but when I try to sign in I can not be found. I think I have Office 365 I need to be able to connect to a company that uses Sharepoint

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

I know very little about technology. Xfinity

Technician's Assistant: When did you last update your Edge?

I didn't, I don't think I had it on my old computer, This is a new computer

Technician's Assistant: Anything else you want the software expert to know before I connect you?

Yes, when I contact a number that showed up when someone tried to access a child pornography page, they wanted to sell me securely. I was made to look like it was from Microsoft

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
8/4/2017
Tech Support Specialist: Dan, Computer Support Specialist replied 11 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,533
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and thank you for your question. I look forward to assisting you today. So this is brand new and never been setup until now, is that correct?

Ask Your Own Computer Question
Tech Support Specialist: Dan, Computer Support Specialist replied 11 months ago

Okay thank you. Have you setup a Microsoft account?

Ask Your Own Computer Question
Tech Support Specialist: Dan, Computer Support Specialist replied 11 months ago

Still with me?

Ask Your Own Computer Question
Tech Support Specialist: Dan, Computer Support Specialist replied 11 months ago

Please let me know if you still require assistance by responding here and I will reply back as soon as possible.

Ask Your Own Computer Question
Tech Support Specialist: Pete, Computer Engineer replied 11 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,352
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hello, I see the previous expert has left the conversation.

Please reply back and let me know if you still need assistance with this.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,352
20,352 Satisfied Customers
Experience: CISCO certified, Microsoft proficient, computing expert.

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I've been trying to reach Microsoft regarding re-installing
I've been trying to reach Microsoft regarding re-installing my Office 2013 on a new computer. I keep getting a message "we cannot verify the license key..." etc. I heard from them last with with an "i… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
My old computer crashed and I cannot access my security
My old computer crashed and I cannot access my security program that I recently purchased through Microsoft or my Office or Publisher programs … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Is there a way to use Microsoft Office 365 Office for
Is there a way to use Microsoft Office 365 Office for business on a MAC … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
999 satisfied customers
Yesterday, my husband got a message on his computer to
Yesterday, my husband got a message on his computer to contact a number on the screen because windows on his computer was compromised. He called and he jumped through hoops with someone you could hard… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I have forgotten my sign in password. Would you please
I have forgotten my sign in password. Would you please assist me in this? Thank you. … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
703 satisfied customers
I am trying to recover my microsoft account. It was locked
I am trying to recover my microsoft account. It was locked because I did something wrong in trying to give my son in law permission to use my Office 365 account. The e-mail address for my microsoft ac… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I had a crash and lost microsoft office windows word 16. Is
I had a crash and lost microsoft office windows word 16. Is there anyway I can get it back? … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Microsoft officeis not on my computer although i pay for it
microsoft officeis not on my computer although i pay for it each month … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I bought a new Dell, Inspiron 17 5000 series, running on
I also bought Office 365; now, when I try to use one of those programs, they try to sell me Office 365. I can't use O 365. What can I do?… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Just signed in with google and they made me change my email
just signed in with google and they made me change my email address wouldn't accept my old email address which I want back. then someone came on and tried to sell me a security package for $149.99 and… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I'm having trouble logging into my Microsoft OneDrive and
Hi, I'm having trouble logging into my Microsoft OneDrive and 365 account … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
999 satisfied customers
I received an email today giving me a final warning that I
I received an email today giving me a final warning that I am in violation of federal laws of the United States. Getting complaints that I am stealing money of microsoft users and doing cyber crimes. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have an excel file that is 4.73MB. When I upload it to
Hello. I have an excel file that is 4.73MB. When I upload it to Excel Online for my client, it says the workbook is too large and I should try to reduce the size. Does 4.73MB exceed a file size limit?… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
720 satisfied customers
I'm being billed for Office 365 and I have Office 2016. HP
I'm being billed for Office 365 and I have Office 2016. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Anyone have sharepoint 2013 experience technical experience,
anyone have sharepoint 2013 experience technical experience … read more
Mohammad Hossain
Mohammad Hossain
BS in Computer Information Management
20 satisfied customers
I've been trying for a week, two weeks if your counting the
I've been trying for a week, two weeks if your counting the 365 office to get a new password ***** I've reset a dozen times. It's really very simple, I want my Home and Student back and do not want 36… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
The Feds found 17 child porn clips on my sons PC. He had left
The Feds found 17 child porn clips on my sons PC. He had left his PC signed in online 24/7. At the trial, the Feds' forensic expert said there had been a Trojan on his PC, but had been wiped, so it ha… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I need help with an assignment...my friend James ownes a small
I need help with an assignment...my friend James ownes a small mortage business, which is moving out of his home into new office space. He is looking for computer hardware and software to help run his… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x