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Cannot make web connection even after setting up new

Customer Question
Cannot make web connection...

Cannot make web connection even after setting up new connection.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Laptop toshiba. internet wifi, at home

Technician's Assistant: What's the model and Operating System (OS) of your Toshiba?

Windows 7

Technician's Assistant: What have you tried so far with your Toshiba? Have you installed any updates recently?

No other than usual updates sent on line

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

I do receive all green arrows after deleting netflix and setting up new wireless connection error message is NW-4-7

Submitted: 11 months ago.Category: Computer
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Answered in 3 minutes by:
8/4/2017
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,125
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

To clarify, is the issue you cannot the laptop to your wifi network?

Please let me know

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