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My office 2013 has stopped working after a windows 10

Customer Question
Hi My office 2013...

Hi My office 2013 has stopped working after a windows 10 update

Technician's Assistant: Just to clarify, what's the make and model of your computer? What version of Windows are you running?

MSIGP62

Technician's Assistant: Have you installed any updates recently?

There was a windows 10 update recently

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

Can't get access to word outlook etc. message comes up as The operating system is not presently configured to run this application

Submitted: 11 months ago.Category: Computer
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Answered in 3 minutes by:
8/4/2017
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,180
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

Can you tell me what happens please when you try to use Office? What error do you get?

Please let me know

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Customer reply replied 11 months ago
Have fixed the problem thank you
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago

ok, if you need anything else, please let me know

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Customer reply replied 11 months ago
Please ensure that I am not charged the $61 as problem was fixed by me
Thank you,
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago

yes, you can go here for a refund

Thank you

ww2.justanswer.com/help/how-can-i-request-refund-0

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