Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have an Asus laptop which won't charge. I thought it was…

Customer Question
Hi, I have an...

Hi, I have an Asus laptop which won't charge. I thought it was the charger, however after replacing that I have realized that it is laptop itself that now cannot fit the charger- it seems loose. Is there anything I can do, as I have no power and can't get any! Thanks

Technician's Assistant: What's the model and Operating System (OS) of your Asus?

UX31A

Technician's Assistant: When did you purchase your Asus? What troubleshooting have you tried?

I purchased it a few years ago, but have had no real problems with it. I have been unable to troubleshoot as the battery just ran out. I tried to run out and get a universal charger, but they don't fit it, so I had to get a special one ordered.

Submitted: 1 year ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 27 minutes by:
8/4/2017
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,834
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Use below box to post your response

Ask Your Own Computer Question
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

I see you ordered a universal charger and is not fit for your laptop

Ask Your Own Computer Question
Customer reply replied 1 year ago
It didn't, but then I bought a charger specifically for my laptop, which is the right one. There is something wrong with where I put the charger in my laptop though
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

What happens when you connect the charger

Ask Your Own Computer Question
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

Does second charger suits laptop...

awaiting reply

Ask Your Own Computer Question
Customer reply replied 1 year ago
It does, but where the charger goes into the laptop has a problem. Even though it is the right charger, it feels a bit loose and won't fit properly. The problem is with the laptop, not the charger
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

Do you mean to say because of that its no getting charged..

Ask Your Own Computer Question
Customer reply replied 1 year ago
Correct. Because it won't fit in properly, it won't charge at all
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

Earlier was it charging from same charger?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
For some reason I can't get my Asus tablet laptop to turn on
For some reason I can't get my Asus tablet laptop to turn on - it was fine earlier & it is fully charged - really strange, never had the issue before … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
941 satisfied customers
I have an Asus laptop that I have had for several years. The
I have an Asus laptop that I have had for several years. The charging cord stopped working several months ago and my husbands charger for his dell happened to fit so I used that until he got tired of … read more
Cody
Cody
Computer Science
2,449 satisfied customers
Charging port on my Lenovo G70 is wiggling...is this normal?
Charging port on my Lenovo G70 is wiggling...is this normal? This computer is less than 6 months old and I've had nothing but problems :( … read more
Emanuel Flores
Emanuel Flores
Associates Degree
80 satisfied customers
I bought a used NV53 series and was told it works good.
I bought a used NV53 series and was told it works good. However, I've only had issues. The battery doesn't charge properly. I bought a new battery and adapter, but I am still having the same problem. … read more
Maurice
Maurice
pc and mac consultant
High School or GED
69 satisfied customers
My Asus F551C notebook shut down no power light will not
My Asus F551C notebook shut down no power light will not come back on. I took the battery out and tried plugging it back up. Still not lights nor would it power up.… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Hi there! I asked awhile ago about trying to figure out a
Hi there! I asked awhile ago about trying to figure out a way to get power to my computer (while in the car), without using the car battery, or the internal battery of the computer (which doesn't work… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
I dropped my laptop a few days ago all OK for a day or two,
I dropped my laptop a few days ago all OK for a day or two, the battery came out and was replaced. Problem since then has been a total and sudden loss of battery even though it is on charge all (or mo… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have a ASUS G53S LapTop/Notebook and need to get a docking
I have a ASUS G53S LapTop/Notebook and need to get a docking station for it. The power port in PC has disconnected. Does a docking station exist so I can use it to power up the PC battery and/or how d… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have an e1505 laptop. The adaptor runs the computer but
I have an e1505 laptop. The adaptor runs the computer but the computer doesn't seem to recognize the presence of the battery. It's not charging it for sure. This was so abrupt I doubt it was a rundown… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I own a Asus Eee notebook model 1018P purchased purchased
I own a Asus Eee notebook model 1018P purchased purchased pm Pctp/ 14th 2010. Problem that occurred recently. The battery does not charge even though battery charge is on and computer operates off of … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have a Dell Inspirion 1525. Have purchased a new wall charger
I have a Dell Inspirion 1525. Have purchased a new wall charger and am unable to charge the laptop.… read more
James K.
James K.
Managing Director
283 satisfied customers
My 15 year old daughter has a computer her mom purchased for
My 15 year old daughter has a computer her mom purchased for her last christmas, gateway NV series. Her mom has lost the receipt and wont help. Inside the computer charging port the prong has broken a… read more
TX_Engineer
TX_Engineer
Software Engineer
Bachelor's Degree
55 satisfied customers
when i plug my charger in it comes onwith a light then i go
when i plug my charger in it comes onwith a light then i go to press the on swicth it wont turn on… read more
John V
John V
Associate Degree
44 satisfied customers
I have an acer aspire 3610 laptop and it wouldnt charge so
I have an acer aspire 3610 laptop and it wouldn't charge so i sent off for a new battery. The battery arrived with 65% charge and I fitted it. The laptop turned on but the new battery won't charge eit… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a DV7 notebook... it haas been off charge for about
I have a DV7 notebook... it haas been off charge for about 2 weeks now, and now that ive plugged it back in, the power light on front is on steady for about 10-15 sec, then it just flashes, and the co… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have an acer laptop. My actual latptop is fine but i have
I have an acer laptop. My actual latptop is fine but i have difficultly charging it. For the past wee while the charger would only charge the actual laptop when it was in a certain position. But today… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
i have a Toshia Qosmio G15. The battery has not been charging
i have a Toshia Qosmio G15. The battery has not been charging for quite some time, but i've kept it plugged in. The end of the power supply that goes into the computer doesn't have a tight fit anymore… read more
R.J. Poirier
R.J. Poirier
Information Systems Specialist
Vocational, Technical or Trade Scho
1,347 satisfied customers
my universal charger is not charging my hp dv4000 ...
my universal charger is not charging my hp dv4000 battery...it appears to be in good working order...charger is only 2 wks old, when my son broke the tip..while plugged in. With charger removed laptop… read more
David
David
PC Specialist
Bachelor's Degree
4 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x