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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't sing into my Outlook account. I try to reset my

Customer Question

I can't sing into my Outlook account. I try to reset my password ***** get a code sent to me to use in reseting my password ***** I then use to type=in a new PW. But I keep getting the same error message' somethings wrong"
JA: How long has this been an issue?
Customer: Shortly after I opened the account, several days ago
JA: Have you installed any updates recently?
Customer: No updates to Outlook, can't remember updating anything, so not positive.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no I'm new to outlook. and about 2 months ago bought this used computer from and computer repair shop.
Submitted: 2 months ago.
Category: Computer
Expert:  UranIT replied 2 months ago.

Hello and thanks for using I am Serge and I will try my best to answer your question

May I connect to your computer securely to troubleshoot the issue faster and directly? (connection is simple and secure)
Once connected, I can troubleshoot the problem and resolve it while you watch.

Expert:  UranIT replied 2 months ago.

Do you still require assistance on the issue?
Waiting for your reply.