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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I want my windows 7 back. You have latterly destroyed my

Customer Question

I want my windows 7 back. You have latterly destroyed my laptop with that crap you pushed off on everybody. I have no files left, no programs, no music nor anything else I used.
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: you switched me to windows 10 from windows 7 I had before.
JA: Have you installed any updates recently?
Customer: Windows says this can not be downloaded
JA: Anything else you want the computer expert to know before I connect you?
Customer: I want my windows 7 back!
Submitted: 2 months ago.
Category: Computer
Expert:  Dan replied 2 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. This is an independent tech support site not affiliated with any company or service provider. If you would like to continue, I would be happy to assist you.

Customer: replied 2 months ago.
My laptop is HP Pavilion True Vision HD dv6. Windows 10 destroyed my programs. They knew that when they wanted to upgrade free of charge. They knew none of the programs that we were currently running would not work with windows 10.
I just want my windows 7 back.
Expert:  Dan replied 2 months ago.

The Windows 10 upgrade has been problematic for some. How long have you been using Windows 10?

Expert:  UranIT replied 2 months ago.

Hello and thanks for using I am Serge and I will try my best to answer your question.

Let me review your chat here and I will be right back

Expert:  UranIT replied 2 months ago.

ok, we are independent pay-per-answer company and not Microsoft, and we charge for our services.

I am a Computer expert with over 15 years of experience and can help you with steps on what needs to be done with your computer to get back to Win 7.

Steps might require you to have original Win 7 CD .

Now, all above said, do you want us to assist or do you want your money back ?

Customer: replied 2 months ago.
where can I go to get windows 7 back or do I have to change to different computer?
Expert:  UranIT replied 2 months ago.

ok, so lets start,

first : how long ago have you upgraded to Win 10

second: what is the state of the computer now? can you login to it at all?

Customer: replied 2 months ago.
but I have no programs left, and can not down load anything that will work with my current windows 10.
Customer: replied 2 months ago.
Money back.
Expert:  UranIT replied 2 months ago.

Customer service was alerted.

Good luck with the issue