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The Windows 10 upgrade has been problematic for some. How long have you been using Windows 10?
Hello and thanks for using JustAnswer.com I am Serge and I will try my best to answer your question.
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ok, we are independent pay-per-answer company and not Microsoft, and we charge for our services.
I am a Computer expert with over 15 years of experience and can help you with steps on what needs to be done with your computer to get back to Win 7.
Steps might require you to have original Win 7 CD .
Now, all above said, do you want us to assist or do you want your money back ?
ok, so lets start,
first : how long ago have you upgraded to Win 10
second: what is the state of the computer now? can you login to it at all?
Customer service was alerted.
Good luck with the issue
HAVE A GREAT DAY!