Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Have Windows 10 which has stopped letting me do online

Customer Question
Have Windows 10 which...

Have Windows 10 which has stopped letting me do online banking for one bank only. I think I need you to reload Windows 10-I have no disk.

Technician's Assistant: Just to clarify, what's the make and model of your computer? What version of Windows are you running?

Dell. I don't know what version of Windows 10. I came installed.

Technician's Assistant: Have you installed any updates recently?

Yes, when notified-one recently.

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

I just want to have access my bank. Everything else works

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
8/3/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 11 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,276
Experience: Over 10 years of professional experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

When you attempt to access the online banking page, what happens? Are you given any type of error message? If so, what is the message?

I will be standing by, looking forward to your response.
Thank you,
Jason

Ask Your Own Computer Question
Customer reply replied 11 months ago
Doesn't allow me to type in my user name. no curser
Tech Support Specialist: Jason Jones, Computer Expert replied 11 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have a dell inspiron that was giving me error message
I have a dell inspiron that was giving me error message com.surrogate has stopped working. Anyway, I tried reloading windows that went fine, but I now need to load a program for the keyboard, etc. but… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I want to remove windows 10 & go back & install windows 7,
I want to remove windows 10 & go back & install windows 7 … read more
Cody
Cody
Computer Science
2,387 satisfied customers
Can a Dell Inspiron 1150 with Microsoft XP Windows home
can a Dell Inspiron 1150 with Microsoft XP Windows home edition be upgraded with new software? I understand XP is no longer supported. If so, what software should I buy? it's an old laptop … read more
Fran
Fran
IT Consultant
Associate Degree
203 satisfied customers
Everything I'm trying make a clean boot disk because is
everything I'm trying make a clean boot disk because is virus infected … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
I have windows 8 upgraded to windows 10 the updated again
hi, i have windows 8 upgraded to windows 10 the updated again two days ago and now the computer stops after the windows sign on screen. the message states that there is no connection to the hard drive… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
729 satisfied customers
I inherited my deceased fiance's computer but don't know the
I inherited my deceased fiance's computer but don't know the password ***** get in. The Geek Squad referred me to a phone number, to no avail. How can I reset the password ***** I can use the computer… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have been using google to access my Fifth Third Banking
I have been using google to access my Fifth Third Banking for years, for the last month or so the site will not respond, the bank tells me there is nothing wrong at their end. Any ideas? … read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
Getting MS word error: "MS word stopped working" A problem
getting MS word error: "MS word stopped working" A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I can not access my online banking because it says I need to
I can not access my online banking because it says I need to enable cookies for firefox. how do I do that? … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
Getting an error message on black screen..." error cannot
getting an error message on black screen..." error cannot read disk hit Ctrl+Alt+Delete" which I have done...i'm working by phone with att computer tech group....the tech got me to the Apt to setup ut… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
I had a failure with Windows 10, and it was removed and
I had a failure with Windows 10, and it was removed and Windows 7 loaded. The process wiped my program files which contained Office 2010. I need to reload these. What should I do? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Could you tell me if I have virus protection. I tried to
Could you tell me if I have virus protection. I tried to install one but it would not accept it … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
When I try and download a 2003 file from my email word 2007
When I try and download a 2003 file from my email word 2007 will stop running. Any ideal why this happens? When I disconnect from the internet we can access word and it works ok. The problem only appe… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My son in law has a dell that has a nasty virus, we cant seem
My son in law has a dell that has a nasty virus, we can't seem to clean it, so I tried reloading the software. I used the Windows disk that came with the computer, it restored everything including the… read more
Networke_Helper
Networke_Helper
Bachelor\u0027s Degree
13 satisfied customers
trying to download Yahoo messenger, it keeps bombing out. Says
trying to download Yahoo messenger, it keeps bombing out. Says that there is a .tmp file closing early. I have Windows Vista on a Gateway lap top.… read more
Networke_Helper
Networke_Helper
Bachelor\u0027s Degree
13 satisfied customers
after numerious attempts to resolve a problem after downloading
after numerious attempts to resolve a problem after downloading IE8, I could not enter my user name and passwork for any website, I was instructed by an ATT problem solver, to reload my operating syst… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have a laptop I bought during Christmas and it came with
I have a laptop I bought during Christmas and it came with Windows 7 Trial. It was about to run out and a friend of mine gave me a Windows 7 Ultimate disk. I loaded the Windows 7 Ultimate disk and I d… read more
Greg G
Greg G
Director of Information Technology
Most credits towards B.A. acquired
455 satisfied customers
I need to do a fresh instal of XP on to my Dell Insiron E1705
I need to do a fresh instal of XP on to my Dell Insiron E1705 (XP Media Center edition.) I am making a back-up using backup. I have the original Dell disks for restoring. How do I do this and yet be a… read more
DRobertson
DRobertson
Owner/Technician
Associate Degree
726 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x