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Hello. My name is ***** ***** I'll be the Expert assisting you today. I'm typing up my reply now and will return with it within the next few minutes!
Are you using a Kindle Fire? If so you should be able to swipe down from the top of the screen to show Quick Settings, and then tap More. Tap on parental controls and tap off. You will most likely need to enter your password ***** turn them off.
If it is not a Kindle please reply back with the type of device you are using so I can further troubleshoot the issue.