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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My hard drive died but the data was transferred to a backup.

Customer Question

My hard drive died but the data was transferred to a backup. I am now trying to load it to a new computer without success. I have the original product key but don't knowhow to use it here.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Toshiba. I don't see anything that says Model. Could it be
JA: Have you installed any updates recently?
Customer: Toshiba. Serial # Z9437838K Other numbers:NB306-N410BN I am using Windows 7
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't think so.
Submitted: 2 months ago.
Category: Computer
Expert:  P. Kumar replied 2 months ago.

Hello,

Thanks for using Just Answer. Please let us know where exactly is the backup taken and how are you copying it into the new location.

Thanks,

Kumar