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...if you have any of your agents phone people to tell them they have a problem with their computer and want access so they can help you?
That sounds like a scam-'service'... nobody can tell remotely that your computer has a problem unless they have obtained illicit/hacking access to it, so that smell distinctly of Scam, period, at a first appraisal. Not the sort of thing Justanswer.com does, I assure you.
Have you received such a call? if so, I hope you were cautious and did not give info nor access.
Since I have not heard back from you, I am assuming that my answer was helpful and provided what you needed to help toward a solution.
If I have indeed answered your question, please rate my answer, using the five-star interface on your JustAnswer page. - A five-star rating would be appreciated!
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