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I would like to know if you have any of your agents phone…

Customer Question
Hi - I would...

Hi - I would like to know if you have any of your agents phone people to tell them they have a problem with their computer and want access so they can help you?

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

A Dell Asus and I use Windows 10

Technician's Assistant: Have you installed any updates recently?

I never install myself it does so automatically

Submitted: 11 months ago.Category: Computer
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Answered in 11 minutes by:
8/3/2017
Tech Support Specialist: Russell H., Computer Systems Expert replied 11 months ago
Russell H.
Russell H., Computer Systems Expert
Category: Computer
Satisfied Customers: 12,759
Experience: 13+ years experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

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Tech Support Specialist: Russell H., Computer Systems Expert replied 11 months ago

...if you have any of your agents phone people to tell them they have a problem with their computer and want access so they can help you?

That sounds like a scam-'service'... nobody can tell remotely that your computer has a problem unless they have obtained illicit/hacking access to it, so that smell distinctly of Scam, period, at a first appraisal. Not the sort of thing Justanswer.com does, I assure you.

Have you received such a call? if so, I hope you were cautious and did not give info nor access.

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Tech Support Specialist: Russell H., Computer Systems Expert replied 11 months ago

Since I have not heard back from you, I am assuming that my answer was helpful and provided what you needed to help toward a solution.

If I have indeed answered your question, please rate my answer, using the five-star interface on your JustAnswer page. - A five-star rating would be appreciated!

(If this didn't answer your question, if you need more info, or have any comments, use Reply To Expert to respond.)

Thanks.

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