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LG Aristo mobile phone. My old Samsung broke and my main…

Customer Question
LG Aristo mobile phone...

LG Aristo mobile phone. My old Samsung broke and my main email***@******.*** was not transferred over correctly. I can't access it and when I tried to

Technician's Assistant: What's the model and Operating System (OS) of your Samsung?

Galaxy core Android 5.1 old password *****

Technician's Assistant: When did you purchase your Samsung? What troubleshooting have you tried?

Can't recover and when i tried to create it as new account recieved error message: user id taken.

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

LG Aristo model LGMS210 Android 7.o

Submitted: 1 year ago.Category: Computer
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Answered in 3 minutes by:
8/3/2017
Tech Support Specialist: Richard, Computer Specialist replied 1 year ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

Can you tell me the message you get when you fail to access it please?

Thank you

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Customer reply replied 1 year ago
When trying to access my password ***** ***** accepted also it doesn't show up as an account on gmail. When I try to create a new account error message says: User ID taken. If my password ***** can't remember all my passwords were saved but now can't recover anything. I am 68 and my short term memory is a mess.
Customer reply replied 1 year ago
My phone number is(###) ###-####
Tech Support Specialist: Richard, Computer Specialist replied 1 year ago

Thanks

Can you use my link below please to reset your password

https://accounts.google.com/signin/recovery

And use this new password ***** your account

Let me know please how you go

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Customer reply replied 1 year ago
Not working do you need the ip address for my phone? This what I already paid for so what's up?
Tech Support Specialist: Richard, Computer Specialist replied 1 year ago

When you say it did not work, what exactly happened?

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