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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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LG Aristo mobile phone. My old Samsung broke and my main

Customer Question

LG Aristo mobile phone. My old Samsung broke and my main email***@******.*** was not transferred over correctly. I can't access it and when I tried to
JA: What's the model and Operating System (OS) of your Samsung?
Customer: Galaxy core Android 5.1 old password *****
JA: When did you purchase your Samsung? What troubleshooting have you tried?
Customer: Can't recover and when i tried to create it as new account recieved error message: user id taken.
JA: Anything else you want the computer expert to know before I connect you?
Customer: LG Aristo model LGMS210 Android 7.o
Submitted: 2 months ago.
Category: Computer
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you tell me the message you get when you fail to access it please?

Thank you

Customer: replied 2 months ago.
When trying to access my password ***** ***** accepted also it doesn't show up as an account on gmail. When I try to create a new account error message says: User ID taken. If my password ***** can't remember all my passwords were saved but now can't recover anything. I am 68 and my short term memory is a mess.
Customer: replied 2 months ago.
My phone number is(###) ###-####
Expert:  Richard replied 2 months ago.

Thanks

Can you use my link below please to reset your password

https://accounts.google.com/signin/recovery

And use this new password ***** your account

Let me know please how you go

Customer: replied 2 months ago.
Not working do you need the ip address for my phone? This what I already paid for so what's up?
Expert:  Richard replied 2 months ago.

When you say it did not work, what exactly happened?