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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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The power on off button dose not work to power up i need to

Customer Question

the power on off button dose not work to power up i need to gently rub the area to the right of the button
JA: What kind of computer do you have?
Customer: toshiba sattalite
JA: Have you installed any updates recently?
Customer: yes i som programs hanging up so i reinstalled 10 and all updates were automaticly instaled within a day
JA: Anything else you want the computer expert to know before I connect you?
Customer: yes when I am doing something the screen goes blue and says "shutting down" and i loose everything
Submitted: 2 months ago.
Category: Computer
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you please remove the power cable then hold the power button for 60 seconds then release.

Connect the cable, power it on and tell me how it then operates plase.

Customer: replied 2 months ago.
Nochange
Expert:  Richard replied 2 months ago.

Do you hear any fans running at all when you try to start it?

Customer: replied 2 months ago.
No
Expert:  Richard replied 2 months ago.

Can you tell me the model Sattelite it is, it will normally be on a label on the bottom of it.

Customer: replied 2 months ago.
Model a505-s6960
Expert:  Richard replied 2 months ago.

Thanks

Can you please hold the zero key down and with it held, then press the power button.

Does it then come on?