For Online Computer Support, Ask a Computer Technician
Hi there and welcome
When you see this page, if you look at the address at the top, does it show facebook.com in it at all?
In Chrome, click on the three dots on the top right then click on Show Advance Settings at the bottom
then go to the bottom and click on reset
Once complete, try to sign into Facebook and tell me how it now performs please.
Can I connect to your computer to resolve this please? I will do it at no extra cost, I need to see more details and it is faster this way
Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
No it is not that
Can you remove the power to your wifi router.
Wait 5 minutes, then connect the power to it, again restart the computer and tell me how it functions
Yes, but when you return I want you to do the following
close all programs.
Press the windows key (the one to the left of the left ALT key) + R and type in the run box that opens
Then follow the onscreen steps to choose a system restore and choose a date before this problem occurred.
Let it complete and tell me if it now functions correctly please
I will mark this qustion to remain open so If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
and if you can take a second to rate my service for now by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.