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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I haven't been able to use firefox for a few weeks now. When

Customer Question

Hi
JA: Hi. How can I help?
Customer: I haven't been able to use firefox for a few weeks now. When I try to uninstall it I am told to close the program but its not open
JA: How much experience do you have with this particular machine?
Customer: not alot can you access the computer
JA: Have you installed any updates recently?
Customer: they are automatic
JA: Anything else you want the computer expert to know before I connect you?
Customer: no I just want firefox to work as that's what I use for my email (Hotmail/Outlook)
Submitted: 2 months ago.
Category: Computer
Expert:  Richard replied 2 months ago.

Hi there and welcome

What exactly happens when you try to use firefox?

Please let me know

Customer: replied 2 months ago.
Nothing
Expert:  Richard replied 2 months ago.

ok.. can you provide a little more detail please as nothing is not too clear sorry.

Explain the process that happens when you attempt to use Firefox please

Customer: replied 2 months ago.
I just paid $5 for some advice and the advice I get is to pay another $55 for you to help me...no thanks I am on a pension. The girl at the start should have told me it was going to cost money!!!!!!!!!!!!!!!!!!!!!!!
Customer: replied 2 months ago.
What a rip off!!!!
Expert:  Richard replied 2 months ago.

Hi there

Costs where explained at the starrt when creating the question.

Customer: replied 2 months ago.
Costs were NOT explained at the start I was just told to pay $5..... then I had to go to another page AFTER you had my money to find out I had to pay more.
Expert:  Richard replied 2 months ago.

ok no problem