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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Why has your Company charged me $95.99 + $19.99 on the June

Customer Question

Why has your Company charged me $95.99 + $19.99 on the June 20, 2017.
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Why has your Company charged me $95.99 + $ 19.99 on June 20, 2017? I await your swift reply.
JA: How long has this been going on with your computer? What have you tried so far?
Customer: You have a date, the date it appeared on my Bank Statement.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just check it out!!!
Submitted: 2 months ago.
Category: Computer
Expert:  Lorenz Vauck replied 2 months ago.

Hello,

I am unable to advise about any billing related questions, I am just the technician and can only help you with your computer issue. If you need clarification about the billing, please call JustAnswer customer care at:

USA / Canada 1-***-***-****

Thank you very much for your patience,

Lorenz Vauck

Customer: replied 2 months ago.
I trust my deposit of $5 plus any other costs will be refunded as was the directive on your web page. I await your prompt answer.
Expert:  Lorenz Vauck replied 2 months ago.

Again, I cannot advise about any charges at all, I am the technician and have nothing to do with the billing. Please call the number I gave you, they can help you with that.

Customer: replied 2 months ago.
This is poor service plus all you doing is passing the buck.
Expert:  Lorenz Vauck replied 2 months ago.

You don´t understand, sorry, I do not know ANYTHING about the billing. You will have to call JustAnswer customer care at:

USA / Canada 1-***-***-****

to clarify. The number is ***** of charge, just call them, please.