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I have Office 13 and have a problem opening Word documents…

Customer Question
I have Office 13...

I have Office 13 and have a problem opening Word documents from previous Word packages. The following message appears:-

Technician's Assistant: Just to clarify, what's the make and model of your computer? And what version of Word are you using?

Word 2013 and I do not know my model and make of computer

Technician's Assistant: Have you installed any updates recently?

Yes the latest Windows 10 updates

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

I don't know thanks

Submitted: 1 year ago.Category: Computer
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Answered in 1 minute by:
8/3/2017
Tech Support Specialist: Lorenz Vauck, Computer Expert replied 1 year ago
Lorenz Vauck
Lorenz Vauck, Computer Expert
Category: Computer
Satisfied Customers: 1,240
Experience: 17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
Verified

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

Can you please again let me know the exact error message that comes up (your first post was truncated)?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

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Customer reply replied 1 year ago
Please disregard my query. I have determined an answer by chance. Thanks Colin
Tech Support Specialist: Josh, Support Specialist replied 1 year ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,319
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

I apologize that you have not received a response yet.

Do you still need help with your issue?

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Customer reply replied 1 year ago
No thanks
Tech Support Specialist: Josh, Support Specialist replied 1 year ago
Okay, thank you.
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