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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have Office 13 and have a problem opening Word documents

Customer Question

I have Office 13 and have a problem opening Word documents from previous Word packages. The following message appears:-
JA: Just to clarify, what's the make and model of your computer? And what version of Word are you using?
Customer: Word 2013 and I do not know my model and make of computer
JA: Have you installed any updates recently?
Customer: Yes the latest Windows 10 updates
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't know thanks
Submitted: 2 months ago.
Category: Computer
Expert:  Lorenz Vauck replied 2 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

Can you please again let me know the exact error message that comes up (your first post was truncated)?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 2 months ago.
Please disregard my query. I have determined an answer by chance. Thanks Colin
Expert:  Josh replied 2 months ago.

I apologize that you have not received a response yet.

Do you still need help with your issue?

Customer: replied 2 months ago.
No thanks
Expert:  Josh replied 2 months ago.
Okay, thank you.