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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My office 365 not working. Need my phone number updated and

Customer Question

My office 365 not working. Need my phone number updated and make payment. Not sending email message to allow me to update password.
JA: Are emails stuck in your outbox or are you receiving an error message?
Customer: No message at all I an see.
JA: Are there any antivirus or firewall settings that could block you from sending mail?
Customer: Microsoft Store sends regular adds that I get.
JA: Anything else you want the email expert to know before I connect you?
Customer: Just want into account.
Submitted: 2 months ago.
Category: Computer
Expert:  UranIT replied 2 months ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to answer your question

May I connect to your computer securely to troubleshoot the issue faster and directly? (connection is simple and secure)
Once connected, I can troubleshoot the problem and resolve it while you watch.