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I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
Can you please first let me know if you´ve already tried to reset your password ***** your MS account? Because the message is related to that, it simply means that they do not accept your password, for whatever reason.
Please type in the box below, then click on the "Send" button to send me your reply.
Thanks for your patience and best regards,
It´s good that you are receiving the email with the security code. Let´s try once again to reset your MS account password (they will email you a new security code, watch your inbox). Do this here, please:
and report back if you were able to reset your password.