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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I'm not sure if I have a google account. Not that I'm aware

Customer Question

I'm not sure if I have a google account
JA: Have you contacted anyone about your account?
Customer: no
JA: Have you installed any updates recently?
Customer: not that I'm aware of
JA: Anything else you want the computer expert to know before I connect you?
Customer: I would also need the pass word if I have an existing account
Submitted: 2 months ago.
Category: Computer
Expert:  UranIT replied 2 months ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to answer your question

May I connect to your computer securely to troubleshoot the issue faster and directly? (connection is simple and secure)
Once connected, I can troubleshoot the problem and resolve it while you watch.