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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have an ASus laptop. I have been taken by scammers and

Customer Question

I have an ASus laptop. I have been taken by scammers and they wiped out my computer. Can you help me?
JA: What's the model and Operating System (OS) of your Asus?
Customer: Windows 10 ,, asus 360 I also had office pro installed
JA: What have you tried so far with your Asus? Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Mr.Med replied 2 months ago.

Hi, I'm Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 2 months ago.

I am sorry this has happened to you. May I start a secure remote assistance session with you so that I can better help you resolve this problem?

Customer: replied 2 months ago.
Customer: replied 2 months ago.
How long will this take?
Expert:  Mr.Med replied 2 months ago.

I tried to accept your request for a secure remote connection and it said payment failed. please try this : on the justanswer page go into my account select edit payment info add the card details again and save info.

Thank you