How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have an ASus laptop. I have been taken by scammers and

Customer Question

I have an ASus laptop. I have been taken by scammers and they wiped out my computer. Can you help me?
JA: What's the model and Operating System (OS) of your Asus?
Customer: Windows 10 ,, asus 360 I also had office pro installed
JA: What have you tried so far with your Asus? Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Mr.Med replied 2 months ago.

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 2 months ago.

I am sorry this has happened to you. May I start a secure remote assistance session with you so that I can better help you resolve this problem?

Customer: replied 2 months ago.
Customer: replied 2 months ago.
How long will this take?
Expert:  Mr.Med replied 2 months ago.

I tried to accept your request for a secure remote connection and it said payment failed. please try this : on the justanswer page go into my account select edit payment info add the card details again and save info.

Thank you