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I have received several calls from "Microsoft" telling me…

Customer Question
I have received several...

I have received several calls from "Microsoft" telling me there is a problem with my computer and "Michael" can help me fix the problem.

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Windows 10 Lenovo computer

Technician's Assistant: Have you installed any updates recently?

No. Caller says I have downloaded some damaging files. His name is Michael. I got him to give me his phone number(###) ###-#### I called that number and was transfered to Michael.. Other voices in the background. This has been a problem for several months. I usually hang up. They are persistent. I hope you can help

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

Several persons call - 3 calls today.

Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
8/2/2017
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 11 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,215
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 11 months ago

I am sorry this has happened to you. This is a popular scam that has been going on. Microsoft does not call customers regarding issues with computers, Please DO NOT call or let them have access to your computer, as they are probably installing spyware and other malicious items. Report them to the Internet Crime Bureau here : http://www.ic3.gov/default.aspx

also you need to call your card carrier, report the unauthorized charges, then cancel your card and order a new one.

Let me know if you need further assistance

Thank you

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