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My router is listed as being open I need to secure it, I…

Customer Question
My router is listed...

My router is listed as being open I need to secure it

Technician's Assistant: What kind of computer do you have?

I have laptop

Technician's Assistant: Have you installed any updates recently?

No I dont think i have

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

I think people are able to use my internet

Submitted: 1 year ago.Category: Computer
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Answered in 1 minute by:
8/2/2017
Tech Support Specialist: Tech Ben, Information Systems Manager replied 1 year ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Computer
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Hello,

Thanks for using Just Answer. What is the brand of your router?

Thanks,

Kumar

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Customer reply replied 1 year ago
Belkin
Customer reply replied 1 year ago
I am not buying anything
Tech Support Specialist: Tech Ben, Information Systems Manager replied 1 year ago

Thank You so much for reverting back. I also need the Model Number of the Router.

Without it we can get started. First of all, connect your laptop/computer directly to the LAN of the router.

Then, Open Internet Explorer and type http://192.168.2.1.

If a login screen appears, please enter Username as admin and leave password ***** blank and click enter.

On the left, you'll find an option for wireless. Under it click on security, Choose a Security Mode and Apply the changes.

A new page would appear where you can choose security method as WPA/WPA2 - personal PSK.

Authentication : WPA-PSK + WPA2-PSK

Encryption : TKIP+AES

and choose a password.

Click apply changes.

Thanks,

Kumar

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Customer reply replied 1 year ago
I have to leave can we do this when I return ?
Tech Support Specialist: Tech Ben, Information Systems Manager replied 1 year ago

Anytime. Please let me know when you are available.

Thanks,

Kumar

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Tech Support Specialist: Tech Ben, Information Systems Manager replied 1 year ago

Hello,

Did you try the details? Please let us know.

Thanks,

Kumar

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Customer reply replied 1 year ago
Not yet i need more time I'm so sorry. I'm having to move everything
Tech Support Specialist: Tech Ben, Information Systems Manager replied 1 year ago

The suggestion I provided should solve your problem. Let me know if you can accept the answer or we can wait till you are settled.

Thanks,

Kumar

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Customer reply replied 1 year ago
Thank you I will get it done today and will also rate your help!!
Tech Support Specialist: Tech Ben, Information Systems Manager replied 1 year ago

Thank You so much. Please do let me know in case you need any assistance.

Thanks,

Kumar

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Customer reply replied 1 year ago
I will for sure
Tech Support Specialist: Tech Ben, Information Systems Manager replied 1 year ago

Thank You.

Thanks,

Kumar

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Customer reply replied 1 year ago
Why was I charged 42.00 instead of 5.00 ??
Customer reply replied 1 year ago
I did not request additional services. The 39.00 should be refunded immediately please
Tech Support Specialist: Tech Ben, Information Systems Manager replied 1 year ago

Hello,

Can you please get in touch with the customer service. From expert's side, we do not see any charges to have been applied.

Thanks,

Kumar

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Customer reply replied 1 year ago
What is that number please?
Tech Support Specialist: Tech Ben, Information Systems Manager replied 1 year ago

Please allow me to flag the question here so that customer service can work on this. You'll not need to call them.

Thanks,

Kumar

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