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Thanks for using Just Answer. What is the brand of your router?
Thank You so much for reverting back. I also need the Model Number of the Router.
Without it we can get started. First of all, connect your laptop/computer directly to the LAN of the router.
Then, Open Internet Explorer and type http://192.168.2.1.
If a login screen appears, please enter Username as admin and leave password ***** blank and click enter.
On the left, you'll find an option for wireless. Under it click on security, Choose a Security Mode and Apply the changes.
A new page would appear where you can choose security method as WPA/WPA2 - personal PSK.
Authentication : WPA-PSK + WPA2-PSK
Encryption : TKIP+AES
and choose a password.
Click apply changes.
Anytime. Please let me know when you are available.
Did you try the details? Please let us know.
The suggestion I provided should solve your problem. Let me know if you can accept the answer or we can wait till you are settled.
Thank You so much. Please do let me know in case you need any assistance.
Can you please get in touch with the customer service. From expert's side, we do not see any charges to have been applied.
Please allow me to flag the question here so that customer service can work on this. You'll not need to call them.