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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My router is listed as being open I need to secure it, I

Customer Question

My router is listed as being open I need to secure it
JA: What kind of computer do you have?
Customer: I have laptop
JA: Have you installed any updates recently?
Customer: No I dont think i have
JA: Anything else you want the computer expert to know before I connect you?
Customer: I think people are able to use my internet
Submitted: 2 months ago.
Category: Computer
Expert:  P. Kumar replied 2 months ago.

Hello,

Thanks for using Just Answer. What is the brand of your router?

Thanks,

Kumar

Customer: replied 2 months ago.
Belkin
Customer: replied 2 months ago.
I am not buying anything
Expert:  P. Kumar replied 2 months ago.

Thank You so much for reverting back. I also need the Model Number of the Router.

Without it we can get started. First of all, connect your laptop/computer directly to the LAN of the router.

Then, Open Internet Explorer and type http://192.168.2.1.

If a login screen appears, please enter Username as admin and leave password ***** blank and click enter.

On the left, you'll find an option for wireless. Under it click on security, Choose a Security Mode and Apply the changes.

A new page would appear where you can choose security method as WPA/WPA2 - personal PSK.

Authentication : WPA-PSK + WPA2-PSK

Encryption : TKIP+AES

and choose a password.

Click apply changes.

Thanks,

Kumar

Customer: replied 2 months ago.
I have to leave can we do this when I return ?
Expert:  P. Kumar replied 2 months ago.

Anytime. Please let me know when you are available.

Thanks,

Kumar

Expert:  P. Kumar replied 2 months ago.

Hello,

Did you try the details? Please let us know.

Thanks,

Kumar

Customer: replied 2 months ago.
Not yet i need more time I'm so sorry. I'm having to move everything
Expert:  P. Kumar replied 2 months ago.

The suggestion I provided should solve your problem. Let me know if you can accept the answer or we can wait till you are settled.

Thanks,

Kumar

Customer: replied 2 months ago.
Thank you I will get it done today and will also rate your help!!
Expert:  P. Kumar replied 2 months ago.

Thank You so much. Please do let me know in case you need any assistance.

Thanks,

Kumar

Customer: replied 2 months ago.
I will for sure
Expert:  P. Kumar replied 2 months ago.

Thank You.

Thanks,

Kumar

Customer: replied 2 months ago.
Why was I charged 42.00 instead of 5.00 ??
Customer: replied 2 months ago.
I did not request additional services. The 39.00 should be refunded immediately please
Expert:  P. Kumar replied 2 months ago.

Hello,

Can you please get in touch with the customer service. From expert's side, we do not see any charges to have been applied.

Thanks,

Kumar

Customer: replied 2 months ago.
What is that number please?
Expert:  P. Kumar replied 2 months ago.

Please allow me to flag the question here so that customer service can work on this. You'll not need to call them.

Thanks,

Kumar