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My router is listed as being open I need to secure it, I…

Customer Question
My router is listed...

My router is listed as being open I need to secure it

Technician's Assistant: What kind of computer do you have?

I have laptop

Technician's Assistant: Have you installed any updates recently?

No I dont think i have

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

I think people are able to use my internet

Submitted: 6 months ago.Category: Computer
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Answered in 1 minute by:
8/2/2017
Tech Support Specialist: P. Kumar, Information Systems Manager replied 6 months ago
P. Kumar
P. Kumar, Information Systems Manager
Category: Computer
Satisfied Customers: 248
Experience: BTech Computer Science Engineering
Verified

Hello,

Thanks for using Just Answer. What is the brand of your router?

Thanks,

Kumar

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Customer reply replied 6 months ago
Belkin
Customer reply replied 6 months ago
I am not buying anything
Tech Support Specialist: P. Kumar, Information Systems Manager replied 6 months ago

Thank You so much for reverting back. I also need the Model Number of the Router.

Without it we can get started. First of all, connect your laptop/computer directly to the LAN of the router.

Then, Open Internet Explorer and type http://192.168.2.1.

If a login screen appears, please enter Username as admin and leave password ***** blank and click enter.

On the left, you'll find an option for wireless. Under it click on security, Choose a Security Mode and Apply the changes.

A new page would appear where you can choose security method as WPA/WPA2 - personal PSK.

Authentication : WPA-PSK + WPA2-PSK

Encryption : TKIP+AES

and choose a password.

Click apply changes.

Thanks,

Kumar

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Customer reply replied 6 months ago
I have to leave can we do this when I return ?
Tech Support Specialist: P. Kumar, Information Systems Manager replied 6 months ago

Anytime. Please let me know when you are available.

Thanks,

Kumar

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Tech Support Specialist: P. Kumar, Information Systems Manager replied 6 months ago

Hello,

Did you try the details? Please let us know.

Thanks,

Kumar

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Customer reply replied 6 months ago
Not yet i need more time I'm so sorry. I'm having to move everything
Tech Support Specialist: P. Kumar, Information Systems Manager replied 6 months ago

The suggestion I provided should solve your problem. Let me know if you can accept the answer or we can wait till you are settled.

Thanks,

Kumar

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Customer reply replied 6 months ago
Thank you I will get it done today and will also rate your help!!
Tech Support Specialist: P. Kumar, Information Systems Manager replied 6 months ago

Thank You so much. Please do let me know in case you need any assistance.

Thanks,

Kumar

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Customer reply replied 6 months ago
I will for sure
Tech Support Specialist: P. Kumar, Information Systems Manager replied 6 months ago

Thank You.

Thanks,

Kumar

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Customer reply replied 6 months ago
Why was I charged 42.00 instead of 5.00 ??
Customer reply replied 6 months ago
I did not request additional services. The 39.00 should be refunded immediately please
Tech Support Specialist: P. Kumar, Information Systems Manager replied 6 months ago

Hello,

Can you please get in touch with the customer service. From expert's side, we do not see any charges to have been applied.

Thanks,

Kumar

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Customer reply replied 6 months ago
What is that number please?
Tech Support Specialist: P. Kumar, Information Systems Manager replied 6 months ago

Please allow me to flag the question here so that customer service can work on this. You'll not need to call them.

Thanks,

Kumar

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