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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I bpught Age Of Empires ii and it loads but I cannot open it

Customer Question

I bpught Age Of Empires ii and it loads but I cannot open it to play I am running Windows 8
JA: What are you having trouble accessing or opening?
Customer: it is loaded but nothing happen when I try to play
JA: What's the brand and model of your computer?
Customer: HP desk top
JA: How long has this been going on with your HP? What have you tried so far?
Customer: just got the disc and have tried about everything. I have Age of empires Gold and it plays fine . but when I tre to play ii it says no disc there
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  PC_Wizzard replied 2 months ago.

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Did you try to run it from the CD yet?

Customer: replied 2 months ago.
Expert:  PC_Wizzard replied 2 months ago.

Can you disable your Antivirus program and test again?

Expert:  PC_Wizzard replied 2 months ago.

Ok please download and install Patch 1.0e