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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have been using Internet Explorer for years now am having

Customer Question

I have been using Internet Explorer for years now am having problem sending pdf files, keep getting mailer-daemon from many receivers. Went to Chrome still having same daemon problem
JA: What kind of computer do you have?
Customer: Happening on all of my computers, have new Dell desktop and older HP laptop all on Windows 10
JA: Have you installed any updates recently?
Customer: not in about a week
JA: Anything else you want the computer expert to know before I connect you?
Customer: Running Kapersky in both computers
Submitted: 2 months ago.
Category: Computer
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

Please paste the full error message here

Customer: replied 2 months ago.
I want to go to the $57.00/month option
Customer: replied 2 months ago.
OK lets have the conversation
Expert:  Josh replied 2 months ago.

Please paste the full error message here

Customer: replied 2 months ago.
Is anyone there, lets get started with something
Expert:  Josh replied 2 months ago.

Please paste the full error message here

Customer: replied 2 months ago.
I do not know how to cut and paste an email
Customer: replied 2 months ago.
Error Message:
"This is the Proofpoint Essentials Dispatch mail system.
Proofpoint Essentials tried to deliver your email message, but was unable to do so for reasons outside our control.
We recommend contacting the person or service responsible for ooking after the recipient domain's email server directly.
The last error message w have available from the recipients server is included ight below, along with an extract of your email:
Customer: replied 2 months ago.
Josh, if you cannot connect directly I do not have time to mess with this, this is my business and I am busy. If you cant connect and take control for the $39 I want a refund. So far service is not good.
Expert:  Josh replied 2 months ago.

How many email addresses are failing?

Customer: replied 2 months ago.
One primary email address failing
Customer: replied 2 months ago.
is failing
Expert:  Josh replied 2 months ago.

If you send an individual email to that address, does it go through?

Customer: replied 2 months ago.
original docs go through not pdf and it is not just one address it is all that I use including sending the pdf back to myself at another address
Expert:  Josh replied 2 months ago.

How large is that PDF that will not send?

Customer: replied 2 months ago.
five pages print low density spreadsheets and text minor highlighting
Expert:  Josh replied 2 months ago.

Save the PDF with a different name and try to send it to that address

Let me know if it goes through

Customer: replied 2 months ago.
I am waiting for a daemon response
Customer: replied 2 months ago.
If you will give me an email address I will send the daemon message to you. I renamed file and sent it just came back as daemon with same message
Expert:  Josh replied 2 months ago.

Unfortunately, there was an issue with your remote assistance request. If you wish to use that service, please call our customer service at 1-***-***-****