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David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 6684
Experience:  Microsoft & Cisco Certified with over 20 years experience
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Having trouble with internet coming up with crome,it wnts to

Customer Question

having trouble with internet coming up with crome,it wnts to update to all devices, I don"t know what to do mean while cannot get windows / internet?
JA: What computer or device are you trying to connect?
Customer: an emachine
JA: What's the brand and model of your computer? And the version of Windows?
Customer: emachine laptop, not sure of version maybe 7 updated to 10?
JA: Anything else you want the computer expert to know before I connect you?
Customer: I have spent all morning trying to get on line but when I click the google Crome icon
Submitted: 2 months ago.
Category: Computer
Expert:  David L replied 2 months ago.

Hello,

My name is David.

Most likely a system restore will resolve the issue by rolling back the computer configuration to yesterday when it was working without issues.

1. Click the Windows Start button in the lower left corner of the computer desktop and type Control Panel in the Search box and press Enter.

2. In the Control Panel Window click Recovery then click Open System Restore.

3. Click the Next button then click a restore point from the list that is dated prior to today and click Next.

4. Click Next, click Finish, click Yes to start the System Restore.

5. Let the computer apply the restore and reboot.

6. Test to verify that the issue is resolved.

Please let me know if you have questions with any of the steps or need assistance with the procedure.

Also, please let me know the result.

Thank you,

David.