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I can't get my IPhone to charge! What do I need to do to fix…

Customer Question
I can't get my...

I can't get my IPhone to charge! What do I need to do to fix this?

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

Macfee I think but I'm not sure

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Several days. I have tried plugging it into the wall and into my laptop, but it doesn't seem to work!

Submitted: 11 months ago.Category: Computer
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Answered in 3 minutes by:
8/2/2017
Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 11 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 719
Verified

Hello and thank you for contacting JustAnswer, my name is ***** ***** I will be happy to assist you today.

Have you tried using another cable to charge with?

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Customer reply replied 11 months ago
I have! But nothing seems to work!
Customer reply replied 11 months ago
Please connect remotely and see what is going on!
Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 11 months ago

What iPhone do you have? (6,6s,7)

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Customer reply replied 11 months ago
I think it is a 6!
Customer reply replied 11 months ago
What else do I need to do to get you to look at it?
Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 11 months ago

Please turn off the iPhone.

  1. Once off, Hold the power and home buttons until the Apple logo appears
  2. Release the buttons once the logo appears
  3. Let it boot up and try to charge
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Customer reply replied 11 months ago
connect remotely and see if it is fixable
Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 11 months ago

I cannot remotely connect to an iPhone unfortunately. Only computers

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Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 11 months ago

Still with me?

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