For Online Computer Support, Ask a Computer Technician
Hi. My name is***** you for your question and the opportunity to assist.
Is there some reason you don't sign in to the game using a Microsoft account?
Microsoft links everything to Xbox, even if you don't own one.
Can we do a screen sharing session to further troubleshoot the issue?
Sign out of the game
From your computer, please click the link below (after reading this). When the page opens, click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Save/Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.