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My old credit card expired. I updated my info by put in the…

Customer Question
My old credit card...

My old credit card expired. I updated my info by put in the new card numbers and expiration date, but am still listed on guest plan.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

I have been a member for several years, my card expired and I went in and put new number but still listed as guest.

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I went in to update information but putting in my new card number, nothing wrong with my computer I just had to update to my new card

Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
8/2/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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