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My soninlaw give a computer and I need to wipe out his name…

Customer Question
My soninlaw give a...

My soninlaw give a computer and I need to wipe out his name and password ***** be able to use it. He forgot the password. could we wipe out this and start from new?

Technician's Assistant: What exactly are you having trouble accessing?

Getting to the internet to use it

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP Pavilion

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I just got it and trying to access internet I can not use his password ***** he forgot it . Can we wipe out his ID and pASSWORD

Submitted: 1 year ago.Category: Computer
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Answered in 5 minutes by:
8/2/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 1 year ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Tech Support Specialist: Kris R, Computer Hardware Engineer replied 1 year ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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